Frequently Asked Questions

Q. Are you a licensed company?
A. Yes. We are licensed by the London public carriage office under Licence Number: 04164/01/01

Q. Is your service available day and night?
A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. Where are you located?
A. 562 Rayners Lane, Pinner, Greater London, HA5 5DJ, United Kingdom.

Q. Are your prices fixed?
A. Yes. The prices are fixed for pre booked transfers. If there are any additional drop offs, pickups or diversions there will be additional charges.

Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. What happens after I have made an online booking?
A. We will review your request and send you an email confirming the booking with a booking confirmation number.

Q. We have children travelling with us, can you provide child/infant seats?
A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

Q. How do I find my driver at the airport?
A. Our driver will wait in the arrival hall with your name card usually by the airport information desk.

Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles.

Q. Will I be sharing with anyone else?
A. No. We do not operate a shared taxi service.

Q. What do I do if I can't locate my driver?
A. Please call central despatch office on, 020 3239 5606 or +44 (0) 20 3239 5606 and our admin team will help you find your driver in the terminal.

Q. Is gratuity included in the price?
A. No. It is at the passenger’s discretion.